Features of Exei: AI Virtual Assistant
Transform your customer interactions with conversational AI. Provide instant, human-like support across multiple channels, including live chat, Messenger, WhatsApp, and Instagram.
Humanized Customer Interactions through Conversational AI
Transform customer service with Exei’s conversational AI. Provide AI-driven, personalized support while maintaining a human touch, ensuring a delightful and engaging customer experience.
Respond Customer Queries 24x7
Have an AI agent respond to the queries of your customers about your company, products, services, updates or customer’s account and transactions. Reduce drop outs by providing instantaneous information which the customer needs around the clock. Fetch the information from multiple sources including real time data from your applications or databases.
AI led Actions to automate Operations
Exei’s powerful & intelligent Artificial Engine can help you automate your dynamic customer operations by performing actions on behalf of human agents. From updating an account information to placing an order upon customer request, Exei can automate these actions in a safe & secured manner.
Capture Leads with AI Virtual Assistant
Boost sales growth using Exei’s AI-powered virtual assistant. Leverage its intelligent capabilities to convert visitors into potential customers by identifying, capturing, and nurturing qualified leads effortlessly for your sales pipeline.
Handle Escalations & Automate Ticketing
Exei allows you to manage customer issues & grievances by automating the ticket creation process and intelligently escalating the conversation to live
agents. Your customer satisfaction is increased multi-fold when they are heard and their issues are dealt with instantly.
Instant Appointment Booking with AI
Simplify appointment bookings for your customers. Exei can engage with your leads & customers to help them schedule meetings to avoid delays and prevent opportunity loss.
Business Insights for personalised campaigns
Exei helps you to collect data about your leads, generate key business insights including information about demography, intent, sentiment during conversation, summary of chat and statistics around your Bot performance, all to help you optimise your campaigns.
Recommend Your Products & Services
Exei revolutionises product search by making it conversational. Its AI led recommendations engine helps customers to find the right products or services that you have to offer. Not only this, it gives an altogether new personalised shopping experience to your customers.
Why Choose Exei? Because it is much beyond a Chatbot!
- No Coding Required
Get started effortlessly with Exei’s intuitive no-code platform. Designed for ease of use, businesses can deploy their AI virtual assistant in minutes without any technical expertise. Easily integrate Exei across multiple channels including Website, WhatsApp, Instagram, Facebook, Slack and your own applications via APIs to enhance customer engagement instantly.
- Train Exei Instantly with Multiple Data Sources
Train Exei engine on data from diverse sources, including your website, APIs, documents, FAQs and instant text. Retrain the engine yourself across all sources to ensure your AI virtual assistant is equipped with the knowledge required to answer customer inquiries accurately and effectively.
- Data Security & Privacy
Your data’s safety is our top priority. Exei employs secure servers, robust encryption, and strict access controls to ensure that your data remains protected. Rest assured, your information is never shared with third parties, keeping your business and customer data private and secure.
- Voice Input
Revolutionize customer interactions with Exei’s advanced voice input capabilities. Enable hands-free and intuitive communication, offering an enhanced user experience and accessibility. Exei’s voice-enabled AI assistant makes every conversation seamless.
- Supports 80+ Languages
Expand your reach with Exei’s multilingual capabilities. Supporting over 80 languages, Exei empowers businesses to communicate effectively with a diverse customer base, breaking down language barriers and fostering global connections.
- Control & Customization
Tailor Exei to align with your brand identity for a unified customer experience. From personalized greetings to customizable design elements, Exei adapts to reflect your business’s unique personality and style. You can also control the behavior of your Bots and also decide the AI models which are to be used by your Bots before activating them in your respective channel.
- Create Multiple Bots
Create multiple AI chat bots tailored for your different audience, needs or tasks. Each bot can be trained and customized independently and deployed on multiple channels as per business demands.
